Faqs

SUPPORT
Contact : 

Customer Service Email: info@queensincboutique.com

ORDER

How secure is my personal information?
Queen’s Inc Boutique adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments.

What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.
 

SHIPPING

Do you ship internationally?

Not at the moment.

What shipping carriers do you use?

We choose USPS, UPS, DHL and other shipping carriers.

How long does it take to process my order?

Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.

How long does shipping take?

Our average shipping time is 7-10 business days depending on your location. 

DELIVERY

How do I track my order?

We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.

Are all my items shipped together?

Yes!

RETURNS

What is your return policy?

You have 30 days to return your package from your shipping date. If returned within the 30 days you will receive a store credit code which you can use on the site at any time. If returned after 30 days we will not be able to give store credit.

What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 15 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement.